We’re Here to Help

Once your order ships, you’ll receive a confirmation email with a tracking number. You can use this number to monitor your package’s journey. If you haven’t received tracking information within 2 business days of your order, please reach out to us at hello@alexmarieshop.com.

We accept returns within 30 days of delivery for unworn items in their original condition with tags attached. To initiate a return, email us with your order number and reason for return. We’ll provide you with a prepaid return label and instructions.

Yes, we’re happy to help with size exchanges. Contact us within 14 days of receiving your order and we’ll arrange an exchange for a different size in the same style, subject to availability. Exchanges are processed once we receive the original item back.

Orders are processed within 1-2 business days. Standard shipping typically takes 5-7 business days, while expedited shipping arrives in 2-3 business days. International orders may take 10-14 business days depending on customs processing.

We process orders quickly to get them to you as soon as possible. If you need to cancel or change an order, please contact us immediately at hello@alexmarieshop.com. We’ll do our best to accommodate your request if the order hasn’t shipped yet.

Yes, every garment includes a care label with specific washing and care instructions. Generally, we recommend dry cleaning for blazers and suits, cold water washing for dresses, and professional cleaning for suede items. For detailed care advice on a specific piece, feel free to reach out.